Frequently Asked Questions

What is a Figurine?

A figurine is a statuette that represents a human, animal or fictional character. Figurines may be realistic or iconic, depending on the intention of the creator. The earliest were made of stone or clay. Modern versions are made of ceramic, metal, glass, wood and plastic.

What is the best way to order?

Ordering via our online website is usually quicker and can be done in your own time. If you need any help or advice, please feel free to call us at the office on +44 (0)20 7298 5571.

How long does it take to deliver?

Generally delivery can vary from next day to between 2-3 working days, depending on the customer’s request. For more information please read our shipping page.

How much is delivery?

Delivery costs depend on the quantity of products you order and what delivery specification you require.

Where can you deliver to?

We are able to dispatch our products worldwide, regardless what part of the world you are in we will get your figurine to you in perfect condition.

What credit and debit cards do you accept?

We accept any of the following payment cards: Visa, Mastercard, Eurocard, Visa Debit, Switch (UK only), Solo (UK only), Delta, and JCB.

Who can I get in contact with for further information?

You may contact us on +44 (0)20 7298 5571 between the time of from 9am - 5pm. You may also contact us by e-mail at and we will get back to you as soon as possible.

Why does my shopping cart initially say ‘FREE Delivery’ but then when I attempt to process my order it then states a charge for delivery?

By default, our website applies a zero delivery charge for all new customer accounts that have not yet registered their delivery address details. Until a delivery address has been entered, our website does not know where to deliver or even if the customer actually wants the products to be delivered. Once a customer inputs their delivery address details, it is at this stage that our site applies the relevant delivery charge, based on location.